VendTrack Privacy Policy

This Privacy Policy explains how VendTrack ("we", "us", or "our") collects, uses, and shares information when you use our mobile app and related services.

1. Information We Collect

We collect information you provide directly, including account details, business profile information, and support communications.

We also collect operational data you enter in the app, such as products, machine details, slot layouts, route selections, restock entries, visit notes, and issue logs.

We may collect technical information such as device metadata, diagnostics, and usage logs needed to operate, secure, and improve the service.

2. Subscription and Payment Information

If you purchase a subscription, transaction processing is handled by Apple App Store or Google Play billing systems. We do not receive full payment card numbers from those stores.

We may receive limited billing and subscription data from the store or our billing providers, such as product identifiers, receipt or transaction identifiers, subscription status, renewal status, and purchase timestamps, to activate features, prevent fraud, and provide support.

3. How We Use Information

We use information to provide and maintain core app features, including inventory tracking, route planning, visit history, and estimated sales/profit reporting.

We use information to authenticate users, secure accounts, respond to support requests, process subscription entitlements, and improve reliability and performance.

4. Third-Party Services

We use trusted third-party providers to operate the service, such as infrastructure, authentication, analytics/diagnostics, communications, and payment providers.

5. Data Sharing

We do not sell personal information.

• With service providers acting on our behalf
• To comply with law, legal process, or valid government requests
• To protect rights, safety, and security of users and the service
• In connection with a merger, acquisition, or asset transfer

6. Data Retention

We retain information as long as needed to provide the service and satisfy business and legal obligations. You may request account deletion by contacting us.

7. Security

We apply reasonable administrative, technical, and organizational safeguards, but no method of transmission or storage is completely secure.

8. Children's Privacy

Our service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of personal information. Contact us to submit a request.

10. Policy Changes

We may update this policy and will post revised versions with an updated date.

11. Contact

Company: VendTrack
Email: support@vendtrack.app